September 5th, 2014
I just wanted to send a quick email regarding the movers who've helped us out at the Art Center.
Edwin and his crew did a fantastic job for us and I look forward to having them help us out again in the future.
August 4th, 2014
We are enjoying a lovely night in our new home. We both wanted you to know how wonderful each of the crews has been. Especially today, all three of the men were so courteous, respectful and caring throughout a tiring and trying day. Please let them know how very much we appreciated their professionalism and their attention to every detail, no matter how minute. They are an asset to your organization, and we will be sure to recommend highly your company to all. Thank you from the Nordstrom family.
August 29, 2013
Alberto Cortez moved my parents belongings from Michigan to Arizona. He did a wonderful job and had great communication. I would recommend him for any moving job. Thank you so much for making our move easy and worry free!
July 25, 2013
I wanted to write you and you let you know that our experience with Alex Moving & Storage (North American) was very positive. Every person we dealt with in the process was professional, courteous and helpful. I have heard and read so many "horror" stories of experiences with moving companies in general that I was dreading the experience. Our items were delivered timely and in good condition. We were informed that a couple glass shelves had broken somewhere along the way but that the crew took the initiative to have new glass cut and delivered with our load. I was very impressed that the incident was not just swept under the rug and chalked up to an unavoidable mishap inherent in moving. You are helpful, the loading crew was helpful, and Angel/Elvin were great in unloading. I can't thank you enough for making this overall experience as stress-free as possible.
June 13, 2013
I would use your company again and will recommend your company to outhers. Jerry was excellent! He was professional, through, and friendly. Miguel, Alex, Ruben, and Mike were efficient, hard working and professional. They made the move easy on us!
Pat and Bill
June 13, 2013
Just wanted to let you know how happy we were with your movers. They showed up right on time and did an excellent job. Finished right on time also. We couldn't have asked for anything more. Thank you for all your help in setting this up and helping it to go smoothly.
July 27, 2012
Just wanted to follow up and say thank you again for arranging this. My compliments to all of the kind men who helped us move. They did a fantastic job. Not a single item was broken or damaged so far in our unpacking and every box was packed efficiently. You have my recommendation should anyone ask. Worth every penny.
March 06, 2012
Thanks for your help. I wanted to provide you with some feedback to management for the excellent service I received during the packing and movement of my household goods.
The packing team from Palmdale (Nazereth, Jesse, Pedro, and two others) did an excellent job. They worked hard and worked very well together as an effective team. They were courteous and professional and eager to accommodate my requests.
The driver (Miguel) also provided excellent service. He worked hard as well in packing and building crates for my fragile items. He was courteous and professional. During the movement of a large sofa lounger a wall light switch got broken. Before departing Miguel sent someone to the store to purchase a new switch and he installed it late in the evening before they left.
This team went above and beyond what most moving company employees put forth to satisfy the customer. This is by far the best moving service I have received in the 34 years of military service I have served. That says alot considering we move on average every three years.
I had decided to add some items to my shipment at the warehouse in Santa Ana. After coordinating with you I drove to the warehouse and met with Ramalio. He and his team also were courteous and professional. They quickly and efficiently to accommodate my request.
Lastly I would like to commend you for your excellent customer service. You helped me with changing my moving date several times to accommodate my unique situation. You also helped me coordinate with JPPSO and Ramalio at the warehouse. Thank you for your excellent service.
Please forward my note to management and I ask that they pass on my comments to the employees mentioned in this email.
CW5 Brian Middleton
February 25, 2012
I want to express my appreciation for the excellent quality of service provided by the highly efficient cooperation of AGS Four Winds International Movers, North American International, and Alex Moving and Storage in the shipping of my household goods and art works from Beijing to Los Angeles.
In the first place, my associates had to handle the negotiations for me in Beijing because, on extremely short notice of just 2 days, I had to suddenly leave Beijing and return to Los Angeles for medical reasons. AGS worked with my associates is a highly friendly, helpful way to work out all the details related to scheduling, packing, passports, clearances, etc; so, I especially want to thank Ms. Irene Xu, Mr. Zhang Yonggang, Mr. Scott Willis, Ms. Sabrina Wang, Wang Qian, Pan Hong and L.J. Liu. I want to express my special delight about the extreme care given to wrapping and boxing the very delicate art works such as the incredibly fragile and detailed Tianjian ceramic figurines. Also impressive was the careful custom-made boxing of the furniture. The speed and efficiency of this part of the operation was very much appreciated as the University was anxious to have my apartment made ready for another professor and his family.
I was also especially appreciative of the attention paid by Mr. Derrick Johnson of North American International who kept me informed of all the various stages of the progress of the process and who ensured that all my questions were carefully answered.
Finally, I was also very impressed with the efficiency, courtesy, and hard work of the staff from Alex Moving and Storage. I very much enjoyed working with Oscar, Sammy and Irving (Sorry am not sure of the spelling/pronunciation of his name) in unloading the more than 100 "boxes" from the container and placing the contents in the various room of my home here in Los Angeles. They were careful, good natured, hard working and efficient. I actually had lots of fun in the process and was happy they agreed to have a picture together when we were finished unloading. I also appreciate the help of Mr. Gilbert Carranza of Alex Moving.
In closing I want to congratulate all of you involved in this process. You make an excellent team and I will certainly recommend your services to others and will surely call on you the next time I need to ship anything. You may also use me as a reference and may quote any of my comments in this letter for your advertisements if that would be useful for you.
I wish for you continued success and profitability in your undertakings in the future both as members of the corporations and as individuals. I am very appreciative of your good work!
David N. Tool
February 23, 2012
I have recently used North American to move my furniture from Las Vegas, Nevada to Flemingtion, New Jersey. I have had the pleasure to work with two of your employees, Alberto and David. I wanted to take this opportunity to tell you that they were absolutely wonderful. They are courteous, professional and easy to work with. They took great care of my belongings and everything that left Nevada arrived safely and without a scratch.
In this day and age when there are so many people ready to complain about everything and so few times wen efficiency is acknowledged, I just wanted to let you know that both Alberto and David did a great job. I would recommend North American to anyone I know who may be making a big move because of the great job they did.
Thank you for your attention.
August 22, 2011
I wanted to le you know that your guys did a FANTASTIC job Friday night and Saturday. I couldn't have asked for a better crew. They really buckled down and worked so incredibly hard and fast. They should all be commended for their hard work. Rafael is the individual that too charge. I have never met someone that works as hard as him. He is great. i can imagine that people don't take the time to send compliments when a job i s well done. I wanted to make sure that you know what a great, hard working crew you have. They were all awesome.
Thanks again for coordinating this big move.
December 7, 2009
I want to let you know that my mother's move was a great success thanks to Freddy and his crew. I want to compliment them on their professionalism and energy. Their service was exceptional and I would like you to let their manager know how please I am of their work. Thank you for all of your assistance.
August 13, 2009
Dear Alex Moving,
Mr. Reiten called to let us know that the driver on his recent move was excellent. The customer said the driver was able to work the truck into tough spots with ease, care and precision. The customer stated that the driver was very professional and helped ease the customers mind at the time of delivery.
Please let Mr. Caceres know that we appreciate his efforts and are proud that he represents North American Van Lines so well.
SIRVA Supervisor, Customer Service
August 26, 2009
I just wanted to thank you in writing for the fantastic job your company and crew did in moving the Accounting Division from Academy Way to Biological Sciences. Your men went way beyond expectations to make sure everything was done correctly and were so patient without having "last minute" changes in where things were to be placed. They were all professional, polite, hard working and could not have been a better group to work with.
Also, the crew that came in for last minute changes on Monday morning also deserve a huge thank you!
I worked with the men at North Campus yesterday and in 90 degree heat they got everything done in record time. I told them they deserved special recognition for working above and beyond what was expected in sweltering heat!
August 6, 2009
I must congratulate you on hiring the most efficient and competent people I have ever used in moving. Tom was quick, efficient and helpful as the evaluator or whatever you call him. Carolyn Brennerman, a satisfied customer, recommended your firm to me. She had moved from California to Georgia.
The movers at 20292 Tiller Circle on December 20 were excellent. We were all amazed that in spite of their size, they had no problem getting all that heavy furniture on the truck. It was obvious they had been well-trained. They didn't waste a minute. I haven't figured out what motivates them - pride in their work or fear of losing a job.
The movers who brought my furniture from California were incredible. Never have I seen two more dedicated workers - Jerry (Americans can't pronounce his Spanish name) and Rafael (I think that is correct - it was one of the angels). After three days of doing night and day driving, the movers arrived as per schedule on March 14. It was raining - Jerry had a cold and fever but they worked continuously despite the downpour and illness. I checked off each object (I thought).I was exhausted at the end of the day. They had to come back the next day - still raining and finish. As Jerry said, "Too meeny boxes." I agree - I think I had around 400. It took me 3 1/2 months to empty them all. Being alone, I could tell Jerry was concerned about me ever getting those boxes emptied. They would not leave the second day till every box was accounted for no matter how much "rooting" around they had to do. Where do you find such workers?
I will be pulling your stickers off my furniture I think forever. I discovered one yesterday. Give my regards to all who helped with the move.
May 29, 2007
Dear Mr. Burke:
On behalf of the California Highway Patrol (CHP), I am writing to express our appreciation for the assistance your firm recently rendered during the relocation of our Communication Center in Los Angeles County. The efficiency and courtesy your staff displayed impressed the affected staff and greatly contributed to the success of this challenging operation. The Communication Center staff wished to single out your on-site personnel, Armando and Nazareth, for their conscientious efforts. They did a great job for us.
If the CHP is in need of moving services in the future, you may rest assured we will contact you for a bid.
E.K. Kudsen, Captain
Commander, Facilities Section
April 2006 • Ft. Wayne, IN
Dear North American,
There are few words to express how elated both myself and my husband were with the move provided by North American. In particular the 4 gentlemen who showed up at our home on the 4th of April to prepare and load all our furniture, the majority of which was antiques. They were without a doubt extremely professional, courteous, hardworking and all around fantastic.
On the arrival to our new home in Oregon Juan Carlos Svarez and Jose Arevalo, two of the gentlemen that originally inventoried, packed and loaded our furniture arrived and again amazed us. Prompt, professional, hardworking and every single item arrived in perfect condition. They setup everything and did an "OUTSTANDING JOB".
All we can say is without a doubt we would recommend North American again in a heartbeat but most of all these 4 gentlemen that we originally got after contacting Alex Moving & Storage in Oxnard, CA. You are fortunate to have such excellent employees and our experience with Juan and Jose was just perfect.
Thank you again and most of all thank those gentlemen for such hardworking ethics that are certainly appreciated by a very thankful couple.
Mr. & Mrs. Foster Gold Hill, OR
June 22, 2005
My name is Dyan. I work for the government and transferred from Rosebud South Dakota to Whiteriver Arizona.
Your employees Gustavo Vega and Damaso Suarez were the moving van drivers. I would like to commend them in their job. They were very helpful, respectful and knowledgeable. They worked quickly and with great efficiency. The packing/loading job in the moving vans was very well done.
Gustavo maneuvered the moving truck around a small neighborhood with tricky curves and corners super impressively!
Since they were so courteous, kind and efficient, I would like each of their personnel files to reflect customer satisfaction on my behalf.
May 15, 2005
This is a letter of compliment to your driver, Jesus Velaseo, Employee #M952.
He did an outstanding job of loading, driving, and unloading during my recent move from Euless, Texas, to Tempe, Arizona. I appreciate his efficient and courteous manner.
April 21, 2004
To Whom It My Concern:
Late last year your company handled a move for us. With all the confusion of moving, etc., I can't remember if I ever sent a letter as intended. In the event I did, please excuse this second letter. However, if I didn't, I wanted to make sure I extended my gratitude to your men for a wonderful job.
The event took place in late October of 2003 in a relocation from Costa Mesa, California to Port Townsend, Washington. Initially we were a bit apprehensive about the move due to horror stories that one hears about moving companies in general. However, your company handled a similar move for some friends and since they were happy with your performance, we decided to use your service.
On the scheduled day your men arrived as promised, and all three men were courteous, professional and extremely careful with the packing and moving of our belongings. We had some concerns over the transport of some fragile pieces but after expressing our fears, you men paid extra attention to those items and for that we are most grateful.
Your lead man, Rodolfo Franco, kept us abreast of his itinerary and anticipated delivery date so our worries about the delivery were kept to a minimal. Upon arrival, all three men once again demonstrated the same respect and care as they did at the time of pickup. Every single piece of furniture and box on that truck arrived safely and no losses were suffered due to missing or damaged items. Under the supervision of Rodolfo, the move was well organized and the entire operation moved swiftly and efficiently.
I applaud these men for a superb job and they should get recognition for their wonderful work. Your company is fortunate to have a trio of employees who demonstrate the performance, reliability and respect that one would desire in a moving crew. They were excellent and, because of them, I would have no qualms about recommending Alex Moving & Storage to other people in need of your service.
Mr. & Mrs. Voelker
Port Townsend, WA
September 20, 2003
To whom it may concern;
My husband and I would like to let you know how pleased we were with our move from Huntington Beach to your storage facility in Santa Ana. Your sales representative Judy Bartel handled everything very well and kept us informed every step of the way. The crew was extremely courteous, fast and efficient, and we enjoyed working with them. Everyone involved acted in a very professional manner.
We will highly recommend your services to our friends and relatives and look forward to working with Alex Moving & Storage during our final relocation to Las Vegas, NV.
Mr. & Mrs. Biggers
Surprise, AZ • May 29, 2003
This letter is to compliment you, Alex Moving & Storage, and your driver, Jesus Valasco and his helpers. Everyone concerned did an outstanding job of packing, loading and unloading. Our "stuff" arrived in excellent condition and at the time promised.
Moving is tough - you made our move a lot easier!
Mr. and Mrs. Folstrom
Tom- will you see that a copy of this gets to Jesus' supervisor also.
December 10, 2005 • Ft. Wayne, IN
To Whom It May Concern:
We want to thank you for our successful move from New Jersey to Arizona. Actually, I should thanks Mr. Wallace Gibbs. As your representative you could not have found a better man. He treated our "precious stuff" and us as if we were royalty.
I was truly amazed as I watched him coordinate his men to arrange, stack, secure and fit everything as if he were a master puzzle solver. He utilized every inch of that truck. First he took note of our odd shaped objects. He measured them made some calculations, and then told his men what things to put into fill the odd space created. Nothing seemed forced of damaged. Mr. Gibbs truly is remarkable in his ability to load a truck.
Mr. Gibbs told us he would call when we reached Dallas. True to his word, he did. He also told us he would be at our house at 9:00 A.M. on Thursday, December the 8th. True to his word he was there.
As a finishing touch, his men followed his instructions, unloaded and placed our things right where we wanted them. They did an excellent job.
NorthAmerican take note, employees like Mr. Gibbs are hard to find.
Oh! To top it off -- What a gentleman.