Millions of Americans will be relocating throughout the country and around the world this spring and summer. May is National Moving Month, and the American Moving & Storage Association (AMSA) starts each moving season with a warning to consumers: but be wary of scams and unlicensed moving companies, especially when consumer demand is at an all-time high.
There are many organizations that provide consumer protection; however, filing a complaint after a bad move is nobody’s idea of a fresh start. Heed the advice of the AMSA and know what to look for in a mover:
- Verify Credentials – your mover should have a valid business address and verifiable mover’s license information listed on the bottom of their website. It is recommended to look for ProMover status on theAMSA ProMover website.
- Identify Quality – in addition to scouring the Internet for reviews, look for moving association affiliations, such as American Moving & Storage Association (AMSA) and North American Movers Association (NAMA), and information on business consumer alliances and the Better Business Bureau website.
- Signatures – read, sign and obtain a copy of everything – this includes estimates and contracts – otherwise it’s difficult to prove that you may be owed anything in terms of services or refunds.
- Documentation – Federally mandated consumer documents, including “Read to Move?” and “Your Rights and Responsibilities When You Move” flyers and arbitration information should be made available for interstate moves. Your mover should have such information available upon request, but also check with state consumer affairs agencies and moving associations for local regulations and documents.
- Fees – too good to be true usually is; an amazing deal with a mover is no exception. Avoid getting duped by “the deal of a lifetime” with the catch of pre-payment or a large down payment to reserve your move.
- Insurance – full-value protection is the standard valuation that protects in cases of damage or loss for Interstate moves. Like any insurance policy, it is recommended that coverage not be waived. Consider also optional partial-value protection for local moves – even if you don’t opt for it, valuation should be available.
- Valuables – high-value, legal and irreplaceable items should not be sent with movers; keep paperwork, jewelry, money and mementos with you during your move.
- Contacts – driver information, including their names, numbers and truck/license plate should be kept with you in case you need to contact the driver or call the main office with the necessary information.
Alex Moving is a member of North American Movers Association, AMSA ProMover, and has a “AAA” rating with the Business Consumer Alliance and “A+” rating with the Better Business Bureau. As a licensed North American Van Lines agent, we are proud to serve the residents and businesses of Orange County with professional moving services and deliver positive relocation experiences.
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